Companies often notice that potential clients seem to slip right through their fingers but what is the reason? If you offer live chat support to your customers then there is a big possibility that you are not doing it right and can be the reason you are losing potential clients.
If you want your business to succeed and wish to provide the good services to your clients then you would need the best live chat software. Even armed with good software, you can make mistakes that can cost your company loyal customers.
The job of the representative manning the live chat software is to cater to the needs of the clients which often includes providing them the right information. When customers get information from the representative that is outdated, it not only causes them real problems, it creates certain distrust in the customers regarding the company. It is the job of the every employee to have updated information about the company and everything related to it so that they do not give out information that is not valid anymore.
Many of you might have experienced a scenario during which a live chat agent promised you that he/she will get back to you or solve your problem in no time but it never happened. This is comes under a false promise which is one of the worst things done to a client. If your company cannot provide a service then make sure to not make a promise about it and if you can then promise just that and nothing more.
Often companies cannot provide a certain service due to their policy but they go wrong when they harshly tell their live chat customer that it cannot be done.